The Paper & Home House Rules
SHIPPING AND HANDLING
While we are excited to offer shipping options in the future, at this time Paper & Home is only accepting online orders from our Las Vegas clients for local pickup.
DID WE MAKE A MISTAKE?
If there is an error on our part, we will do our best to correct the problem at no additional cost to you. Every effort will be made to assure your satisfaction. We stand by our service and product and want to make sure your love your printed pieces!
WANT TO CANCEL YOUR CUSTOM ORDER?
- If there is a need to cancel your custom order, please contact Paper & Home right away.
- Orders that are cancelled within 24 hours of sign-up will be refunded the 50% deposit, minus a $50 service fee.
- If the final approval has not been received and the project has not gone into production, you are responsible for the 50% retainer and any materials (paper, ribbon, wax seals, envelopes, etc.) that have been purchased.
- If your project has gone into production, you are responsible for the entire amount as stated in your invoice and contract.
- Because of the personalization of custom stationery, orders are non-refundable. Our only exception is for damaged and defective items
RETURNS FOR DAMAGED / DEFFECTIVE ITEMS
In cases of damage or defect, the return process can often be expedited by providing digital images of the damage or defect (along with a clear description of the problem) in an email to our team. In many cases, action (in the form of replacement, refund, or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to be returned to Paper & Home for inspection before a determination can be made as to the state of the product.
If you are picking up your product in person, or are taking in-person scheduled delivery, inspection of your product on delivery is required for any damaged or defective items. We extend a 24-Hour review window in case you were unable to inspect your full delivery at the time of pick up / drop off..
EXCLUSIONS & RESTRICTIONS
Commissioned and Custom items are all excluded from returns. Because personalized stationery and other custom items are made to order, we do not offer any returns or credit except for damaged or defective items. All returns and credits are handled on a case-by-case bases.
HOW TO RETURN AN ITEM
Contact our team via e-mail to request a return. You must make this request within 30 days of receiving the shipment, or 24 hours within in person delivery. Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color, account credit, or a refund). Please provide digital images of damaged or defective products.
WHO COVERS RETURN SHIPPING
Paper & Home will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Paper & Home representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does Paper & Home reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with the Paper & Home team as to how the return should be handled prior to placing the items back in transit to Paper & Home.
We also accept in person returns for our local customers.